It is possible that our team may miss an item or pack an incorrect item in your order.  We apologize for the mishap and we are always happy to assist you in receiving your desired item.  If an item is missing or the wrong item was received from your order upon arrival, please submit a ticket within 10 days, providing the necessary information to support your claim and we will be happy to assist you.

**Mielle Organics reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages, along with the necessary information to support your claim and we will be happy to assist you.

**Mielle Organics reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

**All damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in to ensure proper resolution.

All of our products are specially formulated for adults.

If you have any more questions about our products or need tips on regimens! Please submit a ticket here! 

We appreciate your interest in working with Mielle and becoming a distributor of our products! 

At the moment, our International distributor application is closed. 

We apologize for the inconvenience and appreciate your patience! Check back with us to learn of any additional updates.

We appreciate your interest in working with Mielle and becoming a distributor of our products! 

Please contact one of our authorized domestic distributors to learn more about a partnership and any opportunities available!

Bee Sales/Star & Bee

www.beesales.com

Doraville, GA 770-458-7700

Chicago, IL 847-600-4400

 Global Beauty Corp. 

www.globalbty.com

Duluth, GA 770-263-0600

PK International 

www.pkbeauty.com

Chicago, IL 773-282-8080

Moonachie, NJ 201-939-7569

7-Dollar Beauty Supply

www.7dollar.app

Dallas, TX 877-267-5112

Ben's Beauty Supply 

www.bensbeauty.com

Houston, TX 800-964-7711

Jessup, MD 800-575-8949

Philadelphia, PA 866-634-8948

 Jinny's Beauty Supply 

www.jinny.com

Doraville, GA 800-936-8733

Chicago, IL 800-535-6110

Dallas, TX 862-92JINNY

Houston, TX 888-818-6634

Commerce, CA 877-644-0167

Miami, FL 866-616-3200

Cinnaminson, NJ 844-358-8967

Mielle is unable to provide a return or exchange for a purchase made through a retailer. Please contact the original place of purchase to learn of any refund or exchange policy options available. 

Mielle products are sold in Sally, Target, Kroger, CVS, Walgreens, Rite Aid, Walmart, HEB, Ulta and a host of beauty supply stores and additional retailers. You can utilize our Store Locator in the link below to find a store near you!

You may have seen Mielle labeled products available for purchase from Third Party Resellers such as Amazon® and eBay®.  We are aware of unauthorized parties selling counterfeit MIELLE on Amazon® and eBay®. We are alerting our valued customers, retailer and distributor partners that we are aware of this issue and actively working to resolve this situation.

Please note that MIELLE will not be able to honor any exchange or refund for any products sold on Amazon® or eBay® by unauthorized retailers. We recommend that you use caution in buying products from unauthorized resellers as these products may have been tampered with or mishandled.

For Sales on the Amazon platform, the Mielle Organics brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Mielle Organics brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.

Here at Mielle, we take your feedback seriously. If you have experienced an adverse event while using one of our products, or need to report a product related issue or side effect, please contact our Global Consumer Relations team.

You can also give us a call at 800-436-9165. 

Thank you for your interest!

Please submit your request here.

We review requests on a monthly basis, and should we feel this is something that Mielle is able to fulfill or an opportunity is available, we will be in touch. 

Thank you for thinking of us!

1. Go to Manage Your Subscriptions
2. Log into your account using the same email address used to create the subscriptions.
3. Under Order History click "Subscriptions" and click on the subscription item you would like to modify.
4. Under "Status" within the Subscription tab, you will see you current monthly frequency (such as, Repeats every month.)
5. Click Edit to update and save changes.

Once cancellation is complete, the subscription will become inactive. 

To access your store credit, log into your Mielle account (If you do not have an account, please click on "Don't have an account yet"---> Sign up." Follow the steps, entering the contact details and accepting the terms & conditions.) After logging in, select the ‘You have $' icon from the bottom right corner of the page.

Once selected, a pop-up window will generate displaying your total credit amount. Next, enter the amount of credit you would like to utilize toward your purchase. Once the amount is entered, begin to browse our website for products to aid you in any step of your curly hair journey!

Please allow 1-7 business days (with the exclusion of high volume sales) for your order to be processed.*  All orders processed after 3pm (CST) will be considered next business day orders.  (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (CST) will continue processing on the following business day.)

"Processing time" refers to the timeframe in which our staff receives, reviews and assembles your order to prepare for shipment.  Depending on the amount of orders received, this timeframe can take up to 14 business days, during high volume sales. 

Misdelivered and lost packages can surely cause frustration, and the Mielle team is available to assist when this issue arises.  Please contact the carrier (typically UPS or USPS) for any information regarding the delivery of your package and have your tracking number available to provide to the carrier to assist with the investigation.  If the carrier is unsuccessful in their search for your package, the carrier will request that you contact Mielle.  Keeping the Mielle team updated on the status of the investigation with the carrier will ensure expedited resolution.

Can I use Afterpay if I'm an international

Domestic Orders

We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for P.O. Box addresses, military locations and American territories available. 

International Orders
We are are currently not accepting international orders on our website. We apologize for the inconvenience.

Please be advised that some UPS Access point locations require a fee for the use of their facility as a pick up location. The fee must be paid directly to the access point location at the time of pick up. This fee is not associated with Mielle Organics. Please note that by selecting a UPS Access point as your delivery service option, you are responsible for all factors related with utilizing this service.

Mielle Organics is not responsible for any additional fees linked with claiming your shipment from the third party location. Please contact the UPS branded facility directly to inquire about any fees that may be associated with picking up your package.

In order to locate your package, please visit UPS's website and enter your tracking number. 

(Please note: Order processing time is 1-7 business days; excluding high volume sales)

Once an order has been submitted, no edits or cancellations can be made.

Please Note: Mielle Organics is unable to honor any edit/cancellation requests through any customer support channels.

Please contact UPS or the carrier to inquire about alternative delivery options for your package.

Be sure to double check all shipping details prior to finalizing and submitting your order. Once an order is placed, we cannot accommodate any modifications or cancellations. 

Please contact the shipping carrier to inquire about alternative delivery options for your package.

Be sure to double check all shipping details prior to finalizing and submitting your order. Once an order is placed, we cannot accommodate any modifications or cancellations. 

Please contact the shipping carrier to inquire about alternative delivery options for your package.

Mielle takes product safety seriously. Mielle's Rosemary Mint Oil and Shampoo have been tested by independent third-party labs for skin and eye safety - and have had no signs of irritation or sensitivity.

Mielle products are created with healthy ingredients and formulated to deliver safe and effective results. Mielle takes great care to ensure the quality of their products.

Mielle products are designed to support healthy hair, if you are experiencing any issues Mielle recommends consulting eith an expert stylist, dermatologist or trichologist to understand the root cause of the issue.

If you have any questions about Mielle products, you can call 1-800-436-9165 or check out our website to share feedback via our consumer hub on Mielleorganics.com.