Protecting Your Curls: The Truth About Counterfeit & Diverted Products

Your safety, satisfaction, and trust mean everything to us.

At Mielle, we’re committed to ensuring that every product you purchase is genuine and meets the high standards your curls deserve. Unfortunately, counterfeit and diverted products have become a growing issue in the beauty industry, and we want to arm you with the knowledge to shop confidently.

What is Diversion?

Diversion happens when products are sold through unauthorized channels—places we haven’t approved. These items may look like a great deal, but here’s the truth: they don’t come with Mielle’s promise of quality or safety.

Diverted products can be expired, diluted, counterfeit. At Mielle, we don’t cut corners, but diversion does.

Why It Matters

Simply put: diverted and counterfeit products are NOT safe.

Our products are carefully formulated and rigorously tested to give you the healthy, nourished curls you deserve. Counterfeit products, on the other hand, are poorly made and may contain untested ingredients that could harm your hair and scalp.

When you shop Mielle, you’re buying more than just a product. You are buying peace of mind.

How to Protect Yourself from Counterfeit Products

Follow these tips to ensure you are purchasing authentic Mielle products:

1. Verify the Seller

If you are shopping online—especially on platforms like Amazon—double-check that the seller is authorized to carry Mielle products. Look for “Sold by Mielle Organics and Fulfilled by Amazon” or check the seller's reviews and ratings to confirm authenticity.

2. Be Wary of Discounts

If a deal seems too good to be true, it probably is. Unusually low prices from unfamiliar sellers are a red flag for counterfeit products.

3. Stick to Authorized Retailers

We only sell through retailers that meet our standards of quality and trust. Buy your favorite Mielle products directly at www.mielleorganics.com or from authorized retailers, some of which include:

• Target
• Walmart
• Ulta Beauty
• CVS
• Walgreens
• Sally Beauty
• Amazon –– use the tips outlined above to verify a genuine product from Amazon.

Note: This list may update as we grow, so check back for the latest information.

Why Are Counterfeits a Problem?

As one of the fastest-growing textured hair care brands, Mielle has become a target for imitators –– especially with best-selling products like the Rosemary Mint Scalp & Hair Strengthening Oil. These counterfeit items mimic our packaging, but their contents are anything but safe.

Counterfeit products often lack proper safety testing, may contain harmful ingredients, and will never deliver the results you expect from genuine Mielle formulas.

What We’re Doing to Protect You

We are serious about safeguarding your trust. Combating counterfeit products is crucial for us because we take consumer safety seriously. We work with retailers to ensure that only genuine goods are available for sale. Additionally, we partner with law enforcement and customs agencies to identify and seize counterfeit goods in the global supply chain.

The Bottom Line

Your curls deserve the best, and that’s what we’re here to provide. When you buy from authorized retailers, you’re choosing products that are safe, effective, and backed by Mielle’s promise of quality.

Thank you for trusting us with your hair care journey.