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Rewards Program Terms and Conditions

Effective Date: June 21, 2017.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE MIELLE REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR PARTICIPATE IN THE MIELLE REWARDS PROGRAM.

These Mielle Rewards Program Terms and Conditions (“ Rewards Terms ) apply to your access to and participation in the Mielle Rewards Program ( “Rewards Program or “ Mielle Rewards ), which is operated by Mielle Organics, LLC. or its affiliates (collectively, “Mielle", “ our , “ us or “ we ). These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with Mielle for other products and services. Please note that your access to and participation in the Rewards Program is also governed by the terms, conditions, limitations and requirements linked in these Rewards Terms, all of which (as may be changed over time) are incorporated into these Rewards Terms. In addition, these Rewards Terms complement and incorporate by reference the Mielle Terms of Use . In the event of any conflict between the Mielle Terms of Use and these Rewards Terms, the Mielle Terms of Use will control.

Mielle reserves the right to change, modify and/or eliminate the Rewards Program and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to discontinue or change the Tiers (defined below) or benefits or change the expiration date of Rewards Points (defined below) received under the Rewards Program, merge the Rewards Program with another rewards program, or to adjust how Rewards Points are earned, calculated or redeemed. It is possible that you may be unable to receive enough Rewards Points to use toward a purchase if we discontinue the Rewards Program or merge the Rewards Program into another rewards program. If we make changes, we will post the amended Rewards Terms to https://mielleorganics.com/pages/rewards-terms-conditions and update the “Effective Date above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Rewards Terms will be effective immediately and your continued participation in the Rewards Program after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, you must stop participating in the Rewards Program.

  1. Rewards Program Eligibility

You must be a United States resident (including residents of U.S. Territories) who is at least 18 years of age to participate in the Rewards Program. The Rewards Program is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Rewards Program. Current employees and contractors, and their immediate family members living in the same household, are not eligible to participate in the Rewards Program.

  1. Privacy

Please review our Privacy Policy , which also governs your visit to the MielleOrganics.com website, to understand our practices.

  1. Rewards Program Description

The Rewards Program is a free customer loyalty program that allows participants to earn “Rewards Points with qualifying purchases on MielleOrganics.com. Participants may also earn Rewards Points by participating in Promotional Activities (defined in Section 5) that may be offered through the Rewards Program from time to time. Participants in the Rewards Program may redeem accumulated Rewards Points that can be used toward purchasing items on MielleOrganics.com and may also use the Rewards Points for other purposes as may be provided by Mielle from time to time. These Rewards Terms provide a general overview of the Rewards Program. For more information about earning, calculating or redeeming Rewards Points, Tiers, Promotional Activities and other details, please visit our Rewards Program page .

  1. Joining the Rewards Program

There are no membership fees associated with the Rewards Program. Below are some of the ways that you can enroll in the Rewards Program. For more information about enrolling in the Rewards Program, please visit our Rewards Program page .

  1. Email Mielle .
  2. Call the Mielle Customer Rewards Team at 1-800-436-9165;
  3. Contact us via Live Chat.
  4. Join the Rewards Program through a special promotion that may be offered by Mielle from time to time. There may be additional terms and conditions applicable to these offers, so please read them carefully;
  5. Enroll online when you log in to your existing Mielle account (“ Mielle Account ) (when available) or when you register for a new Mielle Account; or

Once you are enrolled in the Rewards Program and have accepted the Rewards Terms, you can view and manage your Rewards Program account (“Rewards Program Account) by logging into your Mielle Account. You may only have one Rewards Program Account, and it is nontransferable. You are responsible for anyone else who uses your Rewards Program Account.

  1. Earning Rewards Points

The benefits that are available to you through the Rewards Program are based on Tier level and on the number of Rewards Points that you earn by making qualifying purchases on MielleOrganics.com or otherwise participating in Mielle Rewards Program Promotional Activities. For information about how to earn product review based Rewards Points, please visit the Rewards Reviews page.

Purchases . In order to receive Rewards Points for a purchase, your order must be placed in the Mielle Account that is associated with your Rewards Program Account. You will earn Rewards Points based on the total amount paid for your purchase, including any tax and shipping but excluding any purchases to the extent made with Rewards Points, other discount codes or gift cards. For more details about how to earn Rewards Points by making qualifying purchases, please visit our Rewards Program page . Purchases made on any other websites are not eligible for Rewards Points or other benefits unless otherwise indicated.

Promotional Activities and Events . From time to time, we, or others acting with our permission, may offer you opportunities to earn bonus Rewards Points, such as inviting you to engage with Mielle in special promotional events or activities in exchange for Rewards Points (“ Promotional Activities ).

Below are two examples of Promotional Activities that we may offer you under the Rewards Program:

Product Reviews . You may earn Rewards Points by writing eligible product reviews on MielleOrganics.com (“ Product Reviews ). Product Reviews may not be combined with other product review incentive programs offered through Mielle.

Rewards Program Account Login . During special promotional periods, we, or others acting with our permission, may offer you opportunities to earn Rewards Points once daily by logging into your Mielle Account through your mobile device or computer (when available) (“ Account Logins ). Please see the Rewards Reviews page for details.

For the purposes of these Rewards Terms, Product Reviews are Promotional Activities.

The number of Rewards Points that you can earn each calendar year by participating in Promotional Activities will be capped. For more information about the annual cap, please visit our Rewards Program page .

For further details on Promotional Activities please visit our Rewards Program page . Rewards Points for participation in Promotional Activities will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. Some Promotional Activities may limit the amount of Rewards Points earned per Promotional Activity. Rewards Points for eligible participation in Promotional Activities may take seven or more days to be added to your Rewards Program Account.

  1. Redemption of Rewards Points

You can redeem Rewards Points posted to your Rewards Program Account, which can be applied toward future MielleOrganics.com purchases. For more details on redeeming Rewards Points (including the redemption rate), please visit our Rewards Program page . You can redeem your points by logging into your customer account and then clicking on the launcher. Under the 'Rewards' section, you can click 'Redeem' next to the reward that you want to claim!

Rewards Points accumulated under the Rewards Program issued when Rewards Points are redeemed are promotional in nature and have no cash value. Rewards Points are redeemable in merchandise only and cannot be applied to previous purchases. Your Rewards Points and your Rewards Program Account are personal to you and may not be sold, transferred (by operation of law or otherwise) or assigned to or shared with, family, friends or others, or used by you for any commercial purpose. You are responsible for any federal, state or local taxes applicable to your participation in the Rewards Program.

  1. EXPIRATION OF REWARDS POINTS
  2. Impact of Merchandise Returns on Your Rewards Points

If you return merchandise that you purchased with your Rewards Codes in accordance with the MielleOrganics.com Return Policy, you will be refunded the amount you paid to the original method of payment.  You will not receive replacement points for returned merchandise and Mielle will not credit the redeemed Rewards Points back to your Rewards Program Account.

If you void a purchase or return your purchase, Mielle will deduct the Rewards Points that you were awarded for that purchase from your Rewards Program Account. If you have already redeemed those Rewards Points, this could potentially result in a negative Rewards Point balance in your Rewards Program Account.

  1. Miscellaneous

Without notice to you, Mielle reserves the right to suspend or terminate your Rewards Program Account and/or your participation in the Rewards Program (in whole or in part), if Mielle determines in its sole discretion that you have violated these Rewards Terms, you have more than one Rewards Program Account, or that the use of your Rewards Program Account or your participation in the Rewards Program is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Mielle may, in its sole discretion, suspend, cancel or combine Rewards Program Accounts that appear to be duplicative. In the event that your participation in the Rewards Program is terminated, you will not be able to redeem any accumulated Rewards Points

Without notice to you, Mielle also reserves the right to “unregister" a Rewards Program Account that is inactive and cause that Rewards Program Account to be ineligible for the Rewards Program. An inactive Rewards Program Account is defined as a Rewards Program Account that has not earned Rewards Points for one year. In the event that your Rewards Program Account is unregistered due to inactivity, then you will no longer be eligible for Rewards Program benefits, including accumulating Rewards Points or converting your Rewards Points into Rewards Codes. You may reactivate your Rewards Program Account by logging into your Mielle Account or making a purchase using your Mielle Account that is associated with your Rewards Program Account, but any Rewards Points earned prior to the Rewards Program Account being deemed inactive will be voided.

If you have any questions or if you are dissatisfied with the Rewards Program in any way, please contact our Mielle Customer Rewards Team via email , live chat, or by calling 1-800-436-9165.

 

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